Bouquet of Peonies

Policies

POLICIES

Payments, Reservations, and Other Information

Reservations are first come first serve. Your date and tea items are not reserved until the deposit is made. 

 

A deposit of 50% is required to hold a reservation and tea items. The remainder of balance is due 5 business days prior to party date. Balance can be paid in cash on delivery or pick up. No checks accepted day of party.

 

We take LAST MINUTE rental orders-Call us to see if tea items are available. In this case deposit is non-refundable but can be transferred to another party date.

Deposits are refundable see cancellations

MasterCard, VISA, AMEX, Pay pal, Zelle, Venmo and Cash are accepted. Checks accepted by non profit.

 

All returned checks are subject to a return check fee of $35.00.

Special containers are provided to ensure that you receive the tea ware in near perfect condition as possible.

 

All teaware should be free of food and drink before repacked in the containers provided at delivery.

 

Cancellations and Refunds

Teaware cancellation-Once the deposit is made it secures 50% of each item listed, you may delete an item 10 business days before event date for full refund, after the 10 days the deposit on that item will be forfeited. Items on the contract may increase or decrease only. All orders are to have final quantities confirmed with Rent A Tea Party by the client 7 business days prior to event. Decreases will not be accepted after the 7 days. Once an order leaves our premises full charges apply. 

 

Cancellation of complete party policy-Orders cancelled within 20 business days prior to the scheduled delivery date will incur a cancellation fee equal to 25% of total invoice. Orders cancelled 10 business days prior to the scheduled delivery date will incur a cancellation fee equal to 50% of the total invoice. Orders cancelled the day of scheduled delivery will incur a cancellation charge equal to 100% of the total invoice.

 

Refunds will be refunded within 7-10 business days of cancellations.

 

We take LAST MINUTE rental orders -- Call us to see if dates and tea items are available. In this case deposit is non-refundable but can be transferred to another party date.

 

Refunds are not given for unused items.

 

Services We Provide

Setup-Breakdown - Due to Covid-19 we are not providing this service at this time.

 

We would be happy to set up your tea tables for your perfect tea party for a fee starting at only $25.00. Please contact us for more details.

 

Think you may be too tired to clean and pack up the tea ware after your tea party? We can do it for you. Break down fee starts at $25.00 Contact us for details.

 

Damaged, Lost, or Broken Items

The renter is responsible for the retail value in case of loss of items while in their possession. The renter is responsible for value of tea ware if broken and pieces are brought back to company. Rental cost will be applied to value.

 

The renter is responsible- To return any items that were not re-packed in containers when picked up by Rent A Tea Party. Also, in the case of sending personal china with Rent A Tea Party the renter is responsible to pick up or pay extra fees to get items back.

 

Security is the renter's responsibility. Tea items must be protected from disappearance and weather related damage while in your possession.

Some More Information

If you require a longer rental period, please contact our office for rate information. All charges are for time out whether equipment is used or not.

 

In the event that an item you reserve becomes unavailable due to loss or damage prior to your rental, we will make every effort to substitute an item of equal or greater value after discussing the matter with you

 

All equipment is clean, sanitized and table ready.

 

Prices are subject to change without notice. Please contact the office if you have any questions regarding our policies and procedures

 

We appreciate your business!